Becky Deitenbeck is an entrepreneur, consultant, professional speaker and a Constant Contact Authorized Local Expert. She has experience in marketing, teaching, small business consulting and business development. Becky is passionate in teaching and helping small businesses and non-profits develop a stronger online brand, strategy and presence so they can be found and get results. Becky’s passion is providing training, tools, tips, and best practices to help small businesses achieve their goals by focusing on engaging with their customers, growing sales, increasing ROI, and driving repeat business and customer loyalty. In her free time, she enjoys riding horses, running, reading and spending time with her husband, toddler, and two chocolate Labradors.
The Welcome email in Constant Contact can be turned off or on. When the welcome letter is turned on, this is what contacts will receive when they join your list. You have the ability to edits colors, add images, and even change the layout.
This video demonstrates how to set up Google alerts for your business. Setting up Google alerts help you stay on top of what is being said about the alerts you set up. Google Alerts also allow you to be proactive in utilizing the information that is being displayed on Google.
According to “Understanding Customers” by Ruby Newell-Legner, a typical business hears from 4% of it’s dissatisfied customers. This means that 96% of people will never voice their complaints. Surveys are a great way to understand and engage with your audience. Surveys and other data-
Many businesses focus on providing discounts only to new customers. Yet, loyal customers have a high lifetime value and are often the ones who are referring your business to others. Even if you have a limited budget, there are small things you can do. Often times it is the small thing